How to solve a 2FA code error?

If you receive a "2FA code error" message after you input your Google Authentication code, please try the solutions below:

Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
Go to the idax Login page through Google Chrome’s Incognito Mode.
Clear your browser cache and cookies.
Try to log in from the idax App instead.
If none of the above suggestions could solve your problem, we suggest you reset your Google Authenticator.

Last updated 1 year ago

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If you receive a "2FA code error" message after you input your Google Authentication code, please try the solutions below:

Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
Go to the idax Login page through Google Chrome’s Incognito Mode.
Clear your browser cache and cookies.
Try to log in from the idax App instead.
If none of the above suggestions could solve your problem, we suggest you reset your Google Authenticator.

Last updated 1 year ago

Was this helpful?